Last Updated: May 2025

Personal Information We Collect

When using our services, we collect personal data for operational and support purposes. This includes:

• Account Details: name, email, password (hashed)
• Payments: billing address, payment method, company name, VAT number (if applicable)
• Service Usage: URLs, API keys
• Interactions: communication, support inquiries/comments or blog posts
• Logs: IP address, device, browser, location, access time
• Transactions: product, price, date

We do not store card details; these are sent directly to the payment provider. We only keep a token amount and the payment method for subscription purposes.

We collect only the minimum necessary personal data.

We use your personal data for:

• Providing services: account creation/maintenance, payments, support, verifications
• Security: fraud prevention, abuse protection, legal compliance.
• Communication: account updates, security alerts, service news & changes
• Support: responding to inquiries, issues, or requests
• Improvements: upgrades, usage analysis for feature enhancements

We do not sell personal data to third parties.

We retain personal data only as long as necessary to provide our services or as required by our policies and relevant legislation.

We share personal data only when necessary:

• With service providers (hosting, payments, analytics, communication/collaboration tools)
• For legal reasons (e.g., law enforcement or regulatory requests)
• In the event of a business change (e.g., merger, acquisition, sale)
• With your consent, where required

Anything you post in the support center or blog is public and may appear in search engines or other platforms. Your public profile includes your username and gravatar image (based on your email).

Even if deleted, your content may remain in cached or archived versions, or if copied by other users.

Avoid sharing anything you don’t wish to be public.

We take reasonable measures and follow best practices to protect your personal data from misuse, loss, or unauthorized access.

• Sensitive data is transmitted via SSL encryption
• All data is stored on encrypted servers within the EU
• We do not store data on local computers
• Storage and analysis are performed via secure connections

While we take all possible precautions, we cannot guarantee absolute security.

We use cookies (temporary or permanent) and similar technologies for:

• Identification: personalized user experience
• Security: preventing unauthorized access
• Functionality: saving preferences
• Analytics: tracking usage and performance

Some cookies come from third parties (e.g., content or analytics providers), governed by their own policies.

Our pages may contain third-party content (e.g., videos, widgets). These providers may collect data, use cookies, and track your interaction, as if you visited their site directly—especially if you are logged into their platform.

We work with third-party providers who may access your personal data under their own privacy policies:

• Stripe, Inc – Payment processing
• Hetzner Online GmbH – Gunzenhausen, Germany
• Google Analytics – Traffic analysis (IP anonymization enabled)
• Google Maps & YouTube – Embedded maps and videos (YouTube without cookies))

Our services may include links to other websites or applications. We are not responsible for third-party privacy practices or content. Their use is subject to their own terms and policies.

You may exercise your rights under the GDPR (EU) or CCPA (California) by contacting us at info@alenatro.com. We may need to verify your identity for security reasons.

Your core rights include:

• Access / Rectify / Delete your personal data
• Object to processing, especially for marketing purposes
• Data portability in a common, machine-readable format
• Withdraw consent (not retroactively)

Many of these actions can also be managed through your account settings.

If you believe that your rights are being violated, you can file a complaint with the Commissioner for Personal Data Protection in Cyprus.

You may:

• Refuse to provide personal data (some services may become unavailable)
• Disable cookies via your browser (some functions may be limited)
• Opt out of emails via the unsubscribe link in each message

We do not knowingly collect personal data from children under 13. If you are under 13, do not provide any personal information. If we discover such data collection, it will be deleted immediately without notice.

By using our service, you declare that you are at least 13 years old.

This Privacy Policy may change at any time without notice. Changes will be published with an updated “Last Updated” date. If the changes are significant, we may notify you through our services or other channels.

Continued use of the services indicates acceptance of the updated terms.

For questions or concerns regarding this Privacy Policy, contact us at info@alenatro.com or by email at the address listed on our website.